Privacy Policy
1. Privacy at a Glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is all data that can be used to personally identify you. For detailed information on data protection, please refer to our privacy policy below.
Data Collection on This Website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find the contact details in the section "Responsible Party" in this privacy policy.
How do we collect your data?
Your data is collected in part by you providing it to us (e.g. data entered into a contact form). Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system, time of page access). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyse your user behaviour. If contracts can be concluded or initiated via the website, the data transmitted will also be processed for contract offers, orders and other enquiries.
What rights do you have regarding your data?
You have the right at any time to receive free information about the origin, recipients and purpose of your stored personal data. You also have the right to request rectification or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. Furthermore, you have the right to request the restriction of processing of your personal data under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority.
For this and other questions on the subject of data protection, you can contact us at any time.
Third-Party Analysis Tools
When visiting this website, your surfing behaviour may be statistically analysed. This is done primarily with so-called analysis programs. Detailed information on these analysis programs can be found in this privacy policy below.
2. Hosting
External Hosting
This website is hosted externally. The personal data collected on this website is stored on the servers of the hoster. This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website.
External hosting is carried out for the purpose of fulfilling contracts with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of secure, fast and efficient provision of our online offer by a professional provider (Art. 6(1)(f) GDPR). If consent has been requested, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 165(1) of the Austrian Telecommunications Act (TKG 2021), insofar as the consent includes the storage of cookies or access to information on the user's device. Consent can be revoked at any time.
Our hoster will only process your data to the extent necessary to fulfil its service obligations and will follow our instructions regarding this data.
Netlify, Inc.
2325 3rd Street, Suite 296
San Francisco, CA 94107, USA
Netlify Privacy Policy
Data Processing Agreement
We have concluded a Data Processing Agreement (DPA) with the above-mentioned provider. This is a contract required by data protection law, which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
As Netlify is based in the USA, data may be transferred to the USA. This transfer is based on Standard Contractual Clauses (SCCs) approved by the European Commission pursuant to Art. 46(2)(c) GDPR.
3. General Information and Mandatory Disclosures
Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. When you use this website, various personal data is collected. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.
Responsible Party
The responsible party for data processing on this website is:
Medox Restaurant und Hotelbetriebs GmbH
Pramergasse 31
A-1090 Vienna, Austria
Phone: +43 (1) 513 17 17
E-Mail: office@medox.at
The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).
Storage Period
Unless a specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for processing ceases to apply. If you assert a legitimate request for deletion or revoke consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial retention periods); in the latter case, deletion will occur after these reasons cease to apply.
Legal Bases for Data Processing
If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR if special categories of data are processed. In the case of explicit consent to the transfer of personal data to third countries, the processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or access to information on your device, the processing is additionally based on § 165(1) of the Austrian Telecommunications Act (TKG 2021). Consent can be revoked at any time. If your data is required for the performance of a contract or for pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if required for the fulfilment of a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR.
Recipients of Personal Data
In the course of our business activities, we work with various external parties. In some cases, the transmission of personal data to these external parties is necessary. We only pass on personal data to external parties if this is necessary for the fulfilment of a contract, if we are legally obliged to do so (e.g. transfer of data to tax authorities), if we have a legitimate interest pursuant to Art. 6(1)(f) GDPR in the transfer, or if another legal basis permits the transfer. When using data processors, we only pass on personal data of our customers on the basis of a valid data processing agreement.
Revocation of Your Consent to Data Processing
Many data processing operations are only possible with your express consent. You can revoke consent that has already been given at any time. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.
Right to Object — Important Notice (Art. 21 GDPR)
WHERE PROCESSING OF YOUR PERSONAL DATA IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO PROCESSING OF PERSONAL DATA CONCERNING YOU ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU LODGE AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING IS FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING, INSOFAR AS IT IS CONNECTED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21(2) GDPR).
Right to Lodge a Complaint with a Supervisory Authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy. In Austria, the competent supervisory authority is:
Austrian Data Protection Authority
Barichgasse 40–42
A-1030 Wien
Phone: +43 1 52 152 0
E-Mail: dsb@dsb.gv.at
Website: www.dsb.gv.at
Right to Data Portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.
Access, Rectification and Erasure
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of data processing, and, if applicable, a right to rectification or erasure of this data. For this purpose and for further questions on the subject of personal data, you can contact us at any time.
Right to Restriction of Processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:
- If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
- If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure.
- If we no longer need your personal data, but you need it for the exercise, defence or establishment of legal claims, you have the right to request the restriction of processing instead of erasure.
- If you have lodged an objection pursuant to Art. 21(1) GDPR, a balancing of your and our interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data may — apart from being stored — only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.
SSL/TLS Encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as bookings or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and the lock symbol is displayed in your browser line. When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
4. Data Collection on This Website
Cookies
Our website uses so-called "cookies". Cookies are small data packets that do no harm to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.
Cookies can come from us (first-party cookies) or from third-party companies (third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites.
Cookies that are required for the electronic communication process, for the provision of certain functions you have requested, or for the optimisation of the website (e.g. cookies for measuring the web audience) (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 165(1) TKG 2021); consent can be revoked at any time.
You can set your browser so that you are informed about the setting of cookies and only allow cookies on a case-by-case basis, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
Cookies used on this website:
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| myplace-cookie-consent | Stores consent decision | 1 year | Essential |
| _ga, _ga_* | Google Analytics – usage analysis | 2 years | Analytics (opt-in) |
| _GRECAPTCHA | Google reCAPTCHA v3 – spam protection | 6 months | Essential |
Server Log Files
The provider of these pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- Browser type and version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
This data is not merged with other data sources. This data is collected on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website — for this purpose, the server log files must be collected.
Contact Form
If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.
The processing of this data is based on Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; consent can be revoked at any time.
The data you enter in the contact form will remain with us until you request its deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after your enquiry has been fully processed). Mandatory statutory provisions — in particular retention periods — remain unaffected.
The contact form is processed via Netlify Forms (Netlify, Inc., USA; see section 2 "Hosting"). Form submissions are stored and forwarded by Netlify.
Enquiries by Email, Telephone or Fax
If you contact us by email, telephone or fax, your enquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of handling your request. We will not pass on this data without your consent.
The processing of this data is based on Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; consent can be revoked at any time.
The data sent by you to us via contact enquiries will remain with us until you request its deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after your enquiry has been fully processed). Mandatory statutory provisions — in particular statutory retention periods — remain unaffected.
5. Analytics and Advertising
Google Analytics 4 with Consent Mode v2
This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics enables the website operator to analyse the behaviour of website visitors. The website operator receives various usage data, such as page views, dwell time, operating systems used and origin of the user. This data is assigned to the respective user's device. An assignment to a user ID does not take place.
We use Google Consent Mode v2: by default, all analytics and advertising storage is set to "denied". Google Analytics is only activated after your explicit consent via our cookie banner. Consent is stored in your browser and can be revoked at any time via the cookie settings in the footer.
Google Analytics uses technologies that enable the recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is generally transmitted to and stored on a Google server in the USA.
The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 165(1) TKG 2021. Consent can be revoked at any time.
Data transfer to the USA is based on the Standard Contractual Clauses of the EU Commission. Details: Google SCC Details.
Google holds EU-US Data Privacy Framework (DPF) certification. Further information: Data Privacy Framework.
IP Anonymisation
The Google Analytics IP anonymisation is activated. As a result, your IP address will be truncated by Google within Member States of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and provide other services related to website and internet use to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Browser Plugin
You can prevent the collection of your data by Google Analytics by not giving your consent in our cookie banner. Alternatively, you can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: Google Analytics Opt-Out.
Data Processing Agreement
We have concluded a Data Processing Agreement (DPA) with Google. Storage period: up to 14 months (configurable in GA4). Further information on the handling of user data at Google Analytics: Google Analytics Data Privacy.
6. Plugins and Tools
Google Fonts (Self-Hosted)
This website uses so-called Google Fonts provided by Google for the consistent display of fonts. The Google Fonts are installed locally via Next.js built-in font optimisation and served from our hosting infrastructure (Netlify). A connection to Google servers does not take place.
Further information on Google Fonts: Google Fonts FAQ and in Google's Privacy Policy.
Google reCAPTCHA v3
We use Google reCAPTCHA v3 on our website (provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). reCAPTCHA v3 is an invisible spam protection service that analyses user behaviour in the background — without any visible challenge or checkbox — to distinguish humans from bots. For this purpose, reCAPTCHA collects various data (including IP address, time spent on the website, mouse movements and other interaction data) and transmits it to Google servers, which may be located in the USA.
The use of reCAPTCHA is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its web forms from abusive automated access and spam. Data transfer to the USA is based on the EU Standard Contractual Clauses. Google holds EU-US Data Privacy Framework certification. Further information: Google Privacy Policy | Google Terms of Service.
7. Data Processors (Third-Party Service Providers)
We use the following third-party service providers with whom we have concluded Data Processing Agreements (DPA) pursuant to Art. 28 GDPR:
| Provider | Purpose | Location | Transfer Basis |
|---|---|---|---|
| Netlify, Inc. | Hosting, Forms | USA | SCC |
| Google Ireland Ltd. | Analytics (GA4), reCAPTCHA v3 | Ireland / USA | SCC + DPF |
SCC = EU Standard Contractual Clauses | DPF = EU-US Data Privacy Framework
8. Your Rights as a Data Subject
Under the GDPR and the Austrian Data Protection Act (DSG 2018), you have the following rights:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR)
- Right to withdraw consent (Art. 7(3) GDPR)
- Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
To exercise your rights, please contact us at the address stated in section 3 of this privacy policy. Detailed explanations of the individual rights can be found in section 3 above.
Last updated: April 2026
