FAQ
How do I book with MyPlace - Premium Apartments?
You can book directly via our homepage www.my-place.at or by telephone +43 1 317 17 17 75 or by email reservations@my-place.at.
Can I book my MyPlace - Premium Apartments without a credit card?
Yes, for non-guaranteed bookings, you can conveniently book without a credit card. Please note that the non-guaranteed bookings are only available until 6 pm on the day of arrival.
When do I need a credit card to book?
To make a guaranteed booking, you need a valid credit card.
How many days do I get a long-stay rate?
We offer special rates for longer stays – from 14 nights and more. Please contact the reservation department and you will receive a corresponding offer.
How many guests can be accommodated in an apartment?
MyPlace Hotels are equipped to accommodate a maximum of two or four or 6 people per apartment, depending on the apartment type. Please note that we do not have space for an extra bed in the Standard Studios.
Do children sleep in MyPlace - Premium Apartments free of charge?
Children up to 2 years sleep free of charge in the room. We are happy to provide you with a baby cot for free of charge.
Children up to 6 years sleep free of charge in their parents room if they share the existing bed with their parents.
Children from 6 years of age pay 45 EUR per day if extra bed is needed.
Is there an extra charge for more than one guest?
From the 3rd person a fee of 45 EUR per night / per extra bed will be charged.
When are the check in / check out times:
In general, the check – in starts 3 PM and check – out is until 12:00 noon. You can go to the hotel earlier and drop your bags at the reception. You are also warmly invited to relax in our hotel lobby. If your apartment is ready earlier, our reception staff will be more than happy to arrange an early check – in before 3 PM. Please note that we can not guarantee early arrival.
What kind of accommodations or comfort can I expect?
Our apartments offer a fully equipped kitchenette, which includes a refrigerator, microwave oven, water cooker and Nespresso machine, as well as cooking utensils, such as crockery and cutlery for two people. In addition, our guests enjoy in the apartment W-LAN Internet access, cordless telephone ( chargeable ), cable TV with international channels.
What is your housekeeping policy?
For guests who stay up to 6 nights have a daily cleaning included. This cleaning includes: dusting, vacuum cleaning, towel change, dustbin emptying, cleaning of bathroom and kitchen, replenishing the bath products and toilet paper. For those who stay more than 7 nights, the apartment is cleaned twice a week. This cleaning includes: dusting, vacuum cleaning, change of bed linen and towels, garbage disposal, cleaning of the bathroom and kitchen, replenishing the bath products and toilet paper. Additional cleaning can be booked for 45 EUR per service if needed.
How long is the reception in the MyPlace - Premium Apartments occupied?
Our reception is open daily from 07.00 AM to 02.00 AM. Between 02.00 AM and 07.00 AM hours our Night Concierge is available by telephone.
Which TV channels are offered?
MyPlace offers the following TV channels: Austrian, German, Italian, Arabic, Russian, CNN, Discovery, Cartoon Network & more.
Which wellness facilities does MyPlace - Premium Apartments offer?
In the MyPlace -Riverside we offer our guests a sauna with a resting room.
Is there a gym?
Yes, both houses offer a fully equipped fitness room with treadmill, free weights and ergometer.
Are there irons and ironing boards available?
Each apartment has an iron and ironing board.
Is there a safe in each apartment?
Yes, each Apartment has a safe.
Do you have a luggage trolley?
Yes, both hotels provide a luggage trolley.
Do you offer limousine service to and from the airport?
Yes, MyPlace – Premium Apartments cooperates with a limousine service. Each journey can be booked directly at the reception. Of course private trips with a driver can be arranged also.
What are your terms of payment:
Upon check-in, the guest will be charged the full amount of the accommodation price.
Do you provide guests with a copying and free internet access?
Yes, you are free to use our business center in the lounge. Our center is equipped with a computer, internet connection and a printer. Our concierge will be happy to provide you with a copy of your mail, fax or photocopying service.
What is your pet policy?
Although we love animals, we are a pet free hotel.
Do all MyPlace - Premium Apartments apartments have air conditioning?
Yes, all apartments are equipped with air conditioning.
Is there a hair dryer in the apartment?
Yes, all apartments are equipped with a hair dryer.
What does the breakfast buffet at the MyPlace - City Center and what does it cost?
At our continental breakfast buffet , jam, fresh bread and pastries, various cereals, milk, yoghurt, fresh vegetables, various egg dishes, different sorts of sausage and cheese, butter, a selection of spreads, fruit and much more are served. Our coffee and tea offer round off our offer. Breakfast is served daily from 7 AM until 10 AM and costs EUR 16 per day per adult. Children up to 6 years are free of charge. Children between 6 years and 12 years pay only 8 EUR per day for breakfast.
Is there a laundry and dry cleaning service at MyPlace - Premium Apartments?
If your laundry is collected in the morning until 9.00 AM, it will be washed, ironed or cleaned within one day (Mon-Sat). Please see the price list in the apartment for prices. In addition, we also offer our guests a free washing and drying machine in the laundry room which is located in basement where you can easily wash and dry your laundry. We also provide washing powder and fabric softener.
Are there parking facilities?
Cars can park on the street near the hotel. In all inner city districts from the 1st district to the 9th district there is a short-term parking zone between 9 am and 10 pm Monday to Friday. One hour parking costs EUR 2.10 – the maximum parking period is 2 hours. Parking tickets are available at the reception. The nearest parking garages are as follows:
MyPlace – City Center – Next car park: Franz-Josefs Kai (about 3 minutes by walk )
Costs: 4 EUR per hour / 40 EUR per day
MyPlace – Riverside – Next parking garage: Bauernfeldplatz (about 10 minutes by walk)
Costs: 3.40 EUR per hour / 28 EUR per day
To which subway station are the MyPlace - Premium Apartments at the nearest:
MyPlace – City Center: U1 / U4 Schwedenplatz or U1 / U3 Stephansplatz (about 5 minutes by walk)
MyPlace – Riverside: U4 Rossauer Lände (about 2 minutes by walk )
Is there a terrace in the two MyPlace - Premium Apartments?
In our two houses is a roof terrace which is accessible to all our guests. Please note that the roof terraces are open daily between 09:00 AM and 22:00 PM.
Can I book a sightseeingtour or other tours in the MyPlace - Premium Apartments?
Our concierge will be happy to assist you.
Media
Please feel free to contact us for press inquiries at:
Medox Restaurant -und Hotelbetriebs GmbH
Pramergasse 31
A-1090 Vienna, Austria
Tel.: +43 (1) 513 4622
Fax: +43 (1) 513 4549
E-Mail: office@medox.at
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Medox Restaurant -und Hotelbetriebs GmbH
Pramergasse 31, A-1090 Wien, Austria
Tel.: +43 (1) 513 4622
Fax: +43 (1) 513 4549
E-mail office@medox.at
www.medox.at
FN: 282441 f , Firmenbuchgericht HG Wien
UID: ATU62843347
Bankverbindung:
HYPO -Bank VBG
Konto: 20413990018
BLZ: 58000
IBAN: AT34 5800 0204 1399 0018
BIC: HYPVAT2B
A member of Austrian Chamber of Commerce
Member of ÖHV (Österreichische Hoteliervereinigung)
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