Contact
Central Sales & Reservations
Phone: +43 (1) 513 17 17 75
Fax: +43 (1) 513 17 17 77
E-Mail: reservations@my-place.at
Your home away from home
Mission
Our mission is to completeley delight and satisfy our guests.
Our Values
Delighting our guests – listen, respond and surprise. Honesty and Integrity – playing by the rules. Acting with responsibility
KAIZEN – We are committed to making a difference every day; continually getting better in what we do.
Achievement (personal –and company achievment). Teamwork – working together as colleagues.
Social Responsibility
We believe that nurturing and caring for children are the cornerstones of human progress. With this purpose in mind – to work with others to overcome the obstacles that poverty, violence, disease and discrimination place in a child’s path – we believe that we can, together, advance the cause of humanity. Therefore we support UNICEF Austria, and every stay at MyPlace counts.
Green
MyPlace Hotel & Residence strives to satisfy our guests’ needs while being kind to the environment. We use as many recycled materials as possible in design and operations. We are currently in the process of certifying our hotels with the eco sign.
FAQ
How do I book with MyPlace - Premium Apartments?
You can book directly via our homepage www.my-place.at or by telephone +43 1 317 17 17 75 or by email reservations@my-place.at.
Can I book my MyPlace - Premium Apartments without a credit card?
Yes, for non-guaranteed bookings, you can conveniently book without a credit card. Please note that the non-guaranteed bookings are only available until 6 pm on the day of arrival.
When do I need a credit card to book?
To make a guaranteed booking, you need a valid credit card.
How many days do I get a long-stay rate?
We offer special rates for longer stays – from 14 nights and more. Please contact the reservation department and you will receive a corresponding offer.
How many guests can be accommodated in an apartment?
MyPlace Hotels are equipped to accommodate a maximum of two or four or 6 people per apartment, depending on the apartment type. Please note that we do not have space for an extra bed in the Standard Studios.
Do children sleep in MyPlace - Premium Apartments free of charge?
Children up to 2 years sleep free of charge in the room. We are happy to provide you with a baby cot for free of charge.
Children up to 6 years sleep free of charge in their parents room if they share the existing bed with their parents.
Children from 6 years of age pay 45 EUR per day if extra bed is needed.
Is there an extra charge for more than one guest?
From the 3rd person a fee of 45 EUR per night / per extra bed will be charged.
When are the check in / check out times:
In general, the check – in starts 3 PM and check – out is until 12:00 noon. You can go to the hotel earlier and drop your bags at the reception. You are also warmly invited to relax in our hotel lobby. If your apartment is ready earlier, our reception staff will be more than happy to arrange an early check – in before 3 PM. Please note that we can not guarantee early arrival.
What kind of accommodations or comfort can I expect?
Our apartments offer a fully equipped kitchenette, which includes a refrigerator, microwave oven, water cooker and Nespresso machine, as well as cooking utensils, such as crockery and cutlery for two people. In addition, our guests enjoy in the apartment W-LAN Internet access, cordless telephone ( chargeable ), cable TV with international channels.
What is your housekeeping policy?
For guests who stay up to 6 nights have a daily cleaning included. This cleaning includes: dusting, vacuum cleaning, towel change, dustbin emptying, cleaning of bathroom and kitchen, replenishing the bath products and toilet paper. For those who stay more than 7 nights, the apartment is cleaned twice a week. This cleaning includes: dusting, vacuum cleaning, change of bed linen and towels, garbage disposal, cleaning of the bathroom and kitchen, replenishing the bath products and toilet paper. Additional cleaning can be booked for 45 EUR per service if needed.
How long is the reception in the MyPlace - Premium Apartments occupied?
Our reception is open daily from 07.00 AM to 02.00 AM. Between 02.00 AM and 07.00 AM hours our Night Concierge is available by telephone.
Which TV channels are offered?
MyPlace offers the following TV channels: Austrian, German, Italian, Arabic, Russian, CNN, Discovery, Cartoon Network & more.
Which wellness facilities does MyPlace - Premium Apartments offer?
In the MyPlace -Riverside we offer our guests a sauna with a resting room.
Is there a gym?
Yes, both houses offer a fully equipped fitness room with treadmill, free weights and ergometer.
Are there irons and ironing boards available?
Each apartment has an iron and ironing board.
Is there a safe in each apartment?
Yes, each Apartment has a safe.
Do you have a luggage trolley?
Yes, both hotels provide a luggage trolley.
Do you offer limousine service to and from the airport?
Yes, MyPlace – Premium Apartments cooperates with a limousine service. Each journey can be booked directly at the reception. Of course private trips with a driver can be arranged also.
What are your terms of payment:
Upon check-in, the guest will be charged the full amount of the accommodation price.
Do you provide guests with a copying and free internet access?
Yes, you are free to use our business center in the lounge. Our center is equipped with a computer, internet connection and a printer. Our concierge will be happy to provide you with a copy of your mail, fax or photocopying service.
What is your pet policy?
Although we love animals, we are a pet free hotel.
Do all MyPlace - Premium Apartments apartments have air conditioning?
Yes, all apartments are equipped with air conditioning.
Is there a hair dryer in the apartment?
Yes, all apartments are equipped with a hair dryer.
What does the breakfast buffet at the MyPlace - City Center and what does it cost?
At our continental breakfast buffet , jam, fresh bread and pastries, various cereals, milk, yoghurt, fresh vegetables, various egg dishes, different sorts of sausage and cheese, butter, a selection of spreads, fruit and much more are served. Our coffee and tea offer round off our offer. Breakfast is served daily from 7 AM until 10 AM and costs EUR 16 per day per adult. Children up to 6 years are free of charge. Children between 6 years and 12 years pay only 8 EUR per day for breakfast.
Is there a laundry and dry cleaning service at MyPlace - Premium Apartments?
If your laundry is collected in the morning until 9.00 AM, it will be washed, ironed or cleaned within one day (Mon-Sat). Please see the price list in the apartment for prices. In addition, we also offer our guests a free washing and drying machine in the laundry room which is located in basement where you can easily wash and dry your laundry. We also provide washing powder and fabric softener.
Are there parking facilities?
Cars can park on the street near the hotel. In all inner city districts from the 1st district to the 9th district there is a short-term parking zone between 9 am and 10 pm Monday to Friday. One hour parking costs EUR 2.10 – the maximum parking period is 2 hours. Parking tickets are available at the reception. The nearest parking garages are as follows:
MyPlace – City Center – Next car park: Franz-Josefs Kai (about 3 minutes by walk )
Costs: 4 EUR per hour / 40 EUR per day
MyPlace – Riverside – Next parking garage: Bauernfeldplatz (about 10 minutes by walk)
Costs: 3.40 EUR per hour / 28 EUR per day
To which subway station are the MyPlace - Premium Apartments at the nearest:
MyPlace – City Center: U1 / U4 Schwedenplatz or U1 / U3 Stephansplatz (about 5 minutes by walk)
MyPlace – Riverside: U4 Rossauer Lände (about 2 minutes by walk )
Is there a terrace in the two MyPlace - Premium Apartments?
In our two houses is a roof terrace which is accessible to all our guests. Please note that the roof terraces are open daily between 09:00 AM and 22:00 PM.
Can I book a sightseeingtour or other tours in the MyPlace - Premium Apartments?
Our concierge will be happy to assist you.
Things to do in Vienna
Riesenrad (Giant Ferris Wheel)
You may want to visit this landmark of Vienna in the footsteps of the immortal movie “The Third Man” or… more
Karlskirche (Church of St. Charles Borromeo)
A magnificent religious building with a large cupola: St. Charles’ Church, the last work of the eminent baroque architect Johann Bernhard Fischer von Erlach… more
Stephansdom (St. Stephen’s Cathedral)
St. Stephen’s Cathedral, Austria’s most eminent Gothic edifice, houses a wealth of art treasures, some of … more
Kapuzienergruft (Imperial Burial Vault)
The Imperial Burial Vault lies below the Capucin Church, which was built between 1622 and 1632. The … more
Hofburg
For more than seven centuries, the great empire of the Habsburgs was ruled from the Imperial Palace. Today, … more
Spanische Hofreitschule (Spanish Riding School)
The Spanish Riding School in Vienna with its famous Lipizzan ballet can be experienced live in the baroque … more
Schloss Schönbrunn (Schönbrunn Palace)
Visit Empress Sisi’s former summer residence. This baroque complex contains an enchanting park, the Palm… more
Wiener Rathaus (Vienna City Hall)
Friedrich von Schmidt, who had been the architect of the Cathedral of Cologne, designed and built Vienna’s City Hall, the most important… more
Ringstrasse (“The Ring”)
Stroll along Vienna’s splendid boulevard and admire it as a window on the former Habsburg monarchy … more
KunstHausWien
Colorful areas, irregular forms, many grown over with lush green plants: this is how painter Friedensreich Hundertwasser (1928 – 2002) … more
Kunsthalle Wien im MuseumsQuartier
The Vienna Kunsthalle at MuseumsQuartier, located near the Imperial Palace, presents contemporary international art … more
Haus der Musik (House of Music)
In the musical adventure world in the heart of the city, music can be experienced with all of the senses. Giant instruments, computers and state-of-the-art electronics are great for playing, experimenting and discovering … more
Haus des Meeres (Aqua Terra Zoo)
In its terrarium section, the Vienna Haus des Meeres (House of the Ocean) presents crocodiles, lizards and … more
Media
Please feel free to contact us for press inquiries at:
Medox Restaurant -und Hotelbetriebs GmbH
Pramergasse 31
A-1090 Vienna, Austria
Tel.: +43 (1) 513 4622
Fax: +43 (1) 513 4549
E-Mail: office@medox.at
Press Photos
Imprint
Medox Restaurant -und Hotelbetriebs GmbH
Pramergasse 31, A-1090 Wien, Austria
Tel.: +43 (1) 513 4622
Fax: +43 (1) 513 4549
E-mail office@medox.at
www.medox.at
FN: 282441 f , Firmenbuchgericht HG Wien
UID: ATU62843347
Bankverbindung:
HYPO -Bank VBG
Konto: 20413990018
BLZ: 58000
IBAN: AT34 5800 0204 1399 0018
BIC: HYPVAT2B
A member of Austrian Chamber of Commerce
Member of ÖHV (Österreichische Hoteliervereinigung)
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Photos by: Medox, B-Highdi, Wien Tourismus, CCFA
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Contact us
Reservation
Central Sales & Reservation
Tel: +43 (1) 317 17 17 - 75
Fax:+43 (1) 513 17 17 - 77
reservations@my-place.at
